Refund Policy

All products sold on AnimatesLab (including stream overlays, animated alerts, emotes, badges, UI packs, templates, mockups, and fonts) are downloadable digital files.

Because digital files are immediately delivered, accessible, and cannot be physically returned or uncopied, we do not provide refunds once an order is completed, unless the problem, file defect, or mistake originated from our side.

We guarantee the quality and delivery of all assets created by AnimatesLab. We will promptly correct the problem or provide a full refund if:

• Corrupted or Broken Files: If a downloaded archive or media file is damaged, unreadable, or missing components, and our support team cannot provide a working replacement.
• Materially Mismatched Asset: If the delivered file is significantly different from what was previewed or described on the product page due to an error on our part.
• Billing or Payment Errors: If you were charged multiple times for the same transaction or billed incorrectly due to a technical error in our checkout gateway.
• Download Link Failure: If our system fails to provide your download access and our support team cannot deliver your files within a reasonable timeframe.

Refund requests will not be honoured for reasons outside our control, including:

• Change of mind, personal preference shifts, or deciding you no longer need the graphics after downloading.
• You no longer stream, create content, or your project scope changed.
• Purchasing an asset without reviewing software compatibility (e.g. buying WEBM stream alerts without compatible streaming software like OBS Studio or Streamlabs).
• Lack of software proficiency or system hardware limitations on your local device.
• The asset has already been broadcast, used in published videos, or distributed.

If you experience a genuine technical defect or mistake with your purchase:

1. Open a ticket in our Support Desk or email support@animateslab.store.
2. Include your Order Reference / ID and account email address.
3. Describe the specific technical defect (screenshots or error logs help us inspect and fix the file immediately).

If our team verifies that the problem is on our end and cannot provide a functional fix, a full refund will be issued back to your original payment method. Read our Licence Terms to understand usage restrictions.